Terms & Conditions
Introduction
These Terms & Conditions govern your use of Crystallyx's services and website. By accessing or using our services, you agree to comply with these terms, so please read them carefully before proceeding.
Services Overview
Crystallyx provides glass manufacturing, design, and installation services, with a full production cycle. These terms apply to all orders and services provided, including any warranties or guarantees we offer.
User Obligations
As a user of Crystallyx’s website and services, you agree to provide accurate information during any transaction or interaction. You also agree not to use the website for any unlawful purpose or in violation of these terms.
Order Process
When you place an order with Crystallyx, you agree that the details provided are accurate and complete. Upon confirmation of your order, a contract between you and Crystallyx is established, governed by these Terms & Conditions.
Pricing and Payment
All prices displayed on the website are in the local currency and are subject to change without notice. Payments must be completed through the provided channels, and failure to do so may result in the cancellation of your order.
Shipping and Delivery
Crystallyx will arrange for the delivery of products based on the agreed timeline and address provided at the time of order. Any delays caused by third parties or force majeure events will not render Crystallyx liable for damages.
Returns and Refunds
If you are not satisfied with your purchase, Crystallyx offers a return and refund policy under specific conditions. All returns must be requested within 14 days of delivery and must be in original condition for a refund to be processed.
Warranty and Liability
Crystallyx offers a warranty on all glass installations for a specified period. However, we are not liable for damage caused by improper use, installation by third parties, or natural wear and tear beyond the warranty period.
Intellectual Property
All content, designs, and trademarks used by Crystallyx, including logos and product images, are protected by intellectual property laws. You may not copy, distribute, or exploit any part of the content without prior written permission.
Privacy and Data Protection
Crystallyx values your privacy and processes your personal data in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.
Third-Party Links
Our website may contain links to external websites or services. Crystallyx is not responsible for the content or practices of third-party sites and advises you to review their Terms & Conditions and Privacy Policies before use.
Termination of Services
Crystallyx reserves the right to terminate or suspend access to our services for users who violate these Terms & Conditions. In such cases, users will be notified, and any pending transactions may be canceled.
Governing Law
These Terms & Conditions are governed by the laws of the country in which Crystallyx operates. Any disputes arising under this agreement will be resolved in the courts of this jurisdiction, following the applicable laws.
Modifications to Terms
Crystallyx reserves the right to amend these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publication on the website, and continued use of our services constitutes acceptance of the new terms.
Force Majeure
Crystallyx will not be held liable for delays or failures to perform resulting from events beyond our reasonable control, including natural disasters, strikes, or disruptions in transportation or communication services.
Contact Information
If you have any questions about these Terms & Conditions or require further information, please contact us via email at [email protected]